Welcome to Zeeru Collections. These Terms & Conditions explain the rules and guidelines for using our website and purchasing products from our online store.
By accessing our website, browsing our products, or placing an order, you agree to follow and be bound by these Terms & Conditions. Please read them carefully before making a purchase.
1. Acceptance of Terms
By using the Zeeru Collections website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Zeeru Collections reserves the right to update, modify, or change these terms when necessary. Any changes will be posted on this page, and continued use of our website after such changes means you accept the updated terms.
2. Product Information
We make every effort to ensure that our product descriptions, images, sizes, colors, and prices are as accurate as possible.
However, slight differences in color, appearance, texture, or finishing may occur due to lighting, photography, screen settings, or the handmade nature of some products.
If you have any questions about a product, size, or design before placing an order, we recommend contacting our customer support team.
3. Orders
When placing an order with Zeeru Collections, you are responsible for providing accurate and complete information, including:
- Full name
- Correct phone number
- Complete shipping address
- City and other delivery details
- Correct product and size selection
Please carefully review your information before submitting your order.
Zeeru Collections reserves the right to cancel or hold an order if the information provided is incomplete, incorrect, or cannot be verified.
4. Payment
We offer Cash on Delivery (COD) for customers across Pakistan.
Customers are responsible for paying the total amount shown at the time of order confirmation or delivery, according to the selected payment method.
For any applicable online payment or refund, the payment must be processed through the available payment method provided by Zeeru Collections.
5. Shipping & Delivery
Zeeru Collections delivers orders across Pakistan.
We aim to process and dispatch orders as quickly as possible. However, delivery times may vary depending on the customer's location, courier services, weather conditions, holidays, or other circumstances beyond our control.
Customers are responsible for providing an accurate and complete delivery address and an active contact number so that the courier can successfully deliver the order.
6. Open Parcel Before Payment
For customer convenience, Zeeru Collections allows customers to open their parcel before making payment, where this service is supported by the delivery arrangement.
We recommend checking your parcel carefully and confirming the product, size, and overall quality before accepting the order.
7. Returns & Exchanges
Our return and exchange procedures are explained in our separate Return & Exchange Policy.
Exchange requests may be accepted in case of a size issue, subject to the conditions mentioned in our Return & Exchange Policy.
Customers should review the applicable policy before requesting an exchange or refund.
8. Refunds
If a refund is approved according to our Refund Policy, the refund may be processed through available methods such as:
- JazzCash
- Easypaisa
- Bank Transfer
Approved refunds are generally processed within the timeframe mentioned in our Return, Exchange & Refund Policy.
9. Website Use
You agree to use the Zeeru Collections website only for lawful purposes.
You must not use our website to:
- Engage in fraudulent or unlawful activities
- Attempt to gain unauthorized access to our website or systems
- Distribute harmful software or malicious content
- Interfere with the normal operation of the website
- Use our content or website for unauthorized commercial purposes
Zeeru Collections reserves the right to restrict or terminate access to the website if these terms are violated.
10. Intellectual Property
All content available on the Zeeru Collections website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, belongs to Zeeru Collections or is used with appropriate permission.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.
11. Pricing & Availability
We reserve the right to change product prices, availability, designs, or other product information at any time without prior notice.
Although we make every effort to maintain accurate pricing and inventory information, occasional errors may occur. If an order is affected by an incorrect price or availability issue, we may contact you to confirm or cancel the order.
12. Limitation of Liability
Zeeru Collections makes reasonable efforts to provide a smooth and reliable shopping experience. However, we are not responsible for delays or issues caused by circumstances beyond our reasonable control, including courier delays, natural events, technical problems, or other unforeseen circumstances.
13. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website or place an order.
14. Contact Us
If you have any questions regarding these Terms & Conditions, your order, our products, or our policies, please contact the Zeeru Collections customer support team through the contact information available on our website.
Thank you for choosing Zeeru Collections. We appreciate your trust and look forward to providing you with stylish, quality footwear at affordable prices.