Return, Exchange & Refund Policy
At Zeeru Collections, we want you to feel confident when shopping with us. We carefully check every order before dispatch, and we aim to make your shopping experience as easy and convenient as possible.
Exchange Policy
We offer exchange in case of a size issue. If the size you received does not fit, you can contact us to request an exchange.
Please make sure that the footwear is unused, unworn, and in its original condition when requesting an exchange. The product should be returned with its original packaging and any accessories that came with the order.
Exchange requests should be made as soon as possible after receiving your parcel. Our team will guide you through the exchange process and help you with the next steps.
Open Parcel Before Payment
For your peace of mind, Zeeru Collections parcels are allowed to be opened before payment.
When your parcel arrives, you can open and check it before making the payment. We recommend checking the size, design, and overall quality of your order carefully before accepting the parcel.
This allows you to make sure you have received the correct product and size.
Refund Policy
If you are not satisfied with your purchase and your order qualifies for a refund, we offer refunds through:
- JazzCash
- Easypaisa
- Bank Transfer
Once your refund has been approved, the payment will be processed through the selected payment method.
Refund Processing Time
The maximum processing time for an approved refund is 3 working days.
Please note that the time required for the amount to reflect in your account may also depend on the payment service or bank.
Important Note
Before placing your order, we recommend checking the available size information carefully to help you choose the right fit.
For any questions regarding returns, exchanges, or refunds, please contact the zeerucollections@gmail.com. We will be happy to assist you.
Thank you for shopping with Zeeru Collections.